"Your call is important to us. You are currently 70th in the queue..."

This is my situation. I originally signed up with Tel.pacific as my internet provider at home. They are great, have good services and customer service so I was happy to sign up the 12 months contract with them.

Then, the company decided to sell off their ISP component and concentrate on their voice services. The internet services was then sold to a company called Wix, and the transition for me as a customer was smooth with no problems, so I stayed on.

Three months down the line, I am guessing Wix was having financial problems and decided to sell itself off again, this time, to a company called Blitz Telecom, whom at the same time also acquired Koala Telecom.

Ok, any experienced company would know that with two acquisitions, there are going to be flood of calls to the customer service and you'd be prepared for that. Unfortunately that is not so. It has been four months since the acquisition and today, I am still being put on hold for more than 20 mins plus (record so far is 70 mins, thank god for telephone headsets) and being told "Your call is important to us, we'll be with you shortly"

I guess my definition for 'shortly' is different to theirs, which seem to mean 'whenever'.

Not only is their customer service crap, their internet service is also unstable. Their service breaks off from time to time, sometimes up to a whole day without any availability which for someone who relies on internet connection for my work, is extremely annoying.

It's not like they are cheap either.

And while trying to end my account with them as I am 1. Unsatisfied with their crappy service 2. moving out of Sydney out of their service limits - I was told that not only will I need to put it in writing (after being on hold for yet another half an hour) and that it'll take at least 30 days for this to be actioned.

Which means, I'll still be paying for something I am not even using.

Seriously guys, if you do come across Blitz, consider another provider.